To fix the problem, Welch reached two levels down into the organization in mid-1993 and summoned to corporate headquarters Marc Onetto, 48, who had been general manager for service and maintenance in Europe. His marching orders, recalls Onetto, were simple and direct: "Fix it," Welch demanded. "I want 100 000 scans out of my tubes!"
To solve the problem, Welch reached two levels down into the organization in mid-1993, summoned to corporate headquarters the general manager for service and maintenance in Europe, and simply ordered him to fix it.
为解决这一质量问题,韦尔奇在1993年年中越过两级,直接把下属负责欧洲保养的总经理召到了美国的公司总部,并要求他把问题给解决了。