Welch also understands better than most the value of surprise. Every week, there are unexpected visits to plants and offices, hurriedly scheduled luncheons with managers several layers below him, and countless handwritten notes to GE people that suddenly churn off their fax machines, revealing his bold yet neat handwriting. All of it is meant to lead, guide, and influence the behavior of a complex organization.
Welch also understands very well the value of surprise and makes good use of it to lead, guide and influence the behavior of a complex organization.
韦尔奇也非常明白“出其不意”的重要性,他充分利用它来领导、指引和影响一个复杂组织的运作。